> ## Documentation Index
> Fetch the complete documentation index at: https://ai-docs.atlasflux.my/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Answers to common questions about AtlasFlux AI.

# Frequently Asked Questions

## Credits & Billing

**How do I get more credits?**
Daily reset (30 free), welcome or promotional Credits, or custom Credit purchases.

**How do I add Credits for image/video?**
Go to the [Billing page](https://ai.atlasflux.my/purchase), enter RM10-RM500, and pay via Stripe. Image and Video use the same Credit balance as Chat and Agent.

**Can I get a refund for a Credits purchase?**
All Credit purchases are non-refundable after completion. Contact support if you need assistance.

**Why are my purchased Credits not updating?**
Wait briefly for Stripe webhook processing, refresh, and check Purchase History. Contact support if a completed payment remains missing.

**How do I cancel my Pro subscription?**
Open [Account → Billing](https://ai.atlasflux.my/account/billing), click **Manage** → **Cancel Subscription**, then confirm in the Stripe billing portal. Pro stays active until the end of the paid period and stops renewing afterwards.

**Daily vs bonus credits?**
Daily resets, bonus never expires. Uses daily first.

## Account & Privacy

**Can I use without an account?**
No – an account is required to use AtlasFlux AI. Signing up is free and takes seconds.

**What data is collected?**
Only essentials (email, usage logs, generated content). See [Privacy Policy](https://ai.atlasflux.my/legal/privacy).

**Are my messages private?**
Yes. Row Level Security ensures only you can access your data.

**How does the ban system work?**
Three-strike: warning, final warning, 30-day suspension. Severe offenses → permanent ban.

**How to delete my account?**
Contact via the [support ticket system](https://ai.atlasflux.my/contact) (no longer email).

## Features

**Does it support Malay?**
Yes, interface and AI responses available in Malay.

**How to install PWA?**
Desktop: address bar icon. Mobile: 'Add to Home Screen'.

**How often are models updated?**
Regularly – check [/updates](https://ai.atlasflux.my/updates).

**How does Agent Mode work?**
Agent Mode autonomously plans and executes tasks (search, read, write code) with a live timeline. You're charged based on actual token usage; free models cost nothing.

**What is the Auto Web Search toggle?**
When ON, the AI automatically detects if your question needs live web search (cost 1 credit) and performs a standard search.

**What is Auto Reasoning?**
A free toggle that adds chain-of-thought reasoning to responses without extra fees.

**What is Skills Library?**
A collection of markdown skill files you can enable in your account to give the AI persistent instructions for specific tasks.

## File & Image Limits

**Image size/format limits?**
PNG/JPG/WEBP ≤20MB, auto-compress >1MB. Up to 5 per chat message (total 20 files per message).

**File upload limits?**
No daily limits, only per-message limits: up to 20 files total, images ≤5, each ≤20MB; documents ≤50MB.

**How many images can I upload to chat?**
Up to 5 images per message (part of 20 total files), each max 20 MB.

## Troubleshooting & Sharing

**Why did my image fail?**
This is usually a temporary provider issue. Reserved Credits are released automatically; try a different model.

**Can I cancel a response?**
Yes, click the Stop button. Credits are refunded if no response was generated.

**How to share generated content?**
Use the Share button to copy URL, or download and share manually.

**Manual vs Auto mode?**
Auto picks the best model; Manual lets you choose from the catalog.

## Support Tickets

**How do I check my ticket status?**
Visit [/contact](https://ai.atlasflux.my/contact) to see all your tickets. Click on any ticket for full details and replies.

**Can I have multiple open tickets?**
No, only one active ticket is allowed at a time. This ensures focused support.

**How will I know when my ticket is updated?**
You will receive an email notification for any status change or admin reply.