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Frequently Asked Questions

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Credits & Billing

How do I get more credits? Daily reset (30 free), welcome or promotional Credits, or custom Credit purchases. How do I add Credits for image/video? Go to the Billing page, enter RM10-RM500, and pay via Stripe. Image and Video use the same Credit balance as Chat and Agent. Can I get a refund for a Credits purchase? All Credit purchases are non-refundable after completion. Contact support if you need assistance. Why are my purchased Credits not updating? Wait briefly for Stripe webhook processing, refresh, and check Purchase History. Contact support if a completed payment remains missing. How do I cancel my Pro subscription? Open Account → Billing, click Manage → Cancel Subscription, then confirm in the Stripe billing portal. Pro stays active until the end of the paid period and stops renewing afterwards. Daily vs bonus credits? Daily resets, bonus never expires. Uses daily first.

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Account & Privacy

Can I use without an account? No – an account is required to use AtlasFlux AI. Signing up is free and takes seconds. What data is collected? Only essentials (email, usage logs, generated content). See Privacy Policy. Are my messages private? Yes. Row Level Security ensures only you can access your data. How does the ban system work? Three-strike: warning, final warning, 30-day suspension. Severe offenses → permanent ban. How to delete my account? Contact via the support ticket system (no longer email).

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Features

Does it support Malay? Yes, interface and AI responses available in Malay. How to install PWA? Desktop: address bar icon. Mobile: ‘Add to Home Screen’. How often are models updated? Regularly – check /updates. How does Agent Mode work? Agent Mode autonomously plans and executes tasks (search, read, write code) with a live timeline. You’re charged based on actual token usage; free models cost nothing. What is the Auto Web Search toggle? When ON, the AI automatically detects if your question needs live web search (cost 1 credit) and performs a standard search. What is Auto Reasoning? A free toggle that adds chain-of-thought reasoning to responses without extra fees. What is Skills Library? A collection of markdown skill files you can enable in your account to give the AI persistent instructions for specific tasks.

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File & Image Limits

Image size/format limits? PNG/JPG/WEBP ≤20MB, auto-compress >1MB. Up to 5 per chat message (total 20 files per message). File upload limits? No daily limits, only per-message limits: up to 20 files total, images ≤5, each ≤20MB; documents ≤50MB. How many images can I upload to chat? Up to 5 images per message (part of 20 total files), each max 20 MB.

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Troubleshooting & Sharing

Why did my image fail? This is usually a temporary provider issue. Reserved Credits are released automatically; try a different model. Can I cancel a response? Yes, click the Stop button. Credits are refunded if no response was generated. How to share generated content? Use the Share button to copy URL, or download and share manually. Manual vs Auto mode? Auto picks the best model; Manual lets you choose from the catalog.

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Support Tickets

How do I check my ticket status? Visit /contact to see all your tickets. Click on any ticket for full details and replies. Can I have multiple open tickets? No, only one active ticket is allowed at a time. This ensures focused support. How will I know when my ticket is updated? You will receive an email notification for any status change or admin reply.