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Support Ticket System

We have replaced the old contact form with a fully-fledged support ticket system. You can now submit, track, and reply to support tickets directly from the Contact page.

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Ticket Dashboard

Navigate to /contact to access your personal ticket dashboard. There you will see any active ticket (pending or in-progress) at the top, followed by a list of all your previous tickets. Click any ticket to expand its details or view the full conversation.

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Submitting a New Ticket

If you have no active ticket, the dashboard will display a New Ticket button. Click it to open the submission form. Fill in the subject, category, priority, and detailed message, then submit. You can only have one active (pending or in-progress) ticket at a time to ensure focused support.

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Ticket Statuses

Each ticket goes through a clear workflow:
  • 🔵 Pending – Your ticket has been received and is waiting for an administrator to review.
  • 🟡 In Progress – An administrator has started investigating your issue.
  • 🟢 Completed – The issue has been resolved. You will receive an email with the administrator’s reply.
  • ⚫ Expired – If a ticket remains inactive for 30 days, it will be automatically marked as expired. Completed tickets can also be manually expired.

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Replying to Tickets

While your ticket is open (pending or in-progress), you can add additional information or ask further questions directly from the ticket detail page. You and the admin can exchange messages until the ticket is marked as completed.

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Email Notifications

You will receive an automatic confirmation email when you submit a ticket. Additionally, you will be notified by email whenever the status of your ticket changes (e.g., from pending to in-progress) or when an administrator replies. The email includes a direct link to your ticket.

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Administrator Tools

Platform administrators have access to a dedicated admin panel at /admin/tickets. From there, they can view all user tickets, change statuses, reply with solutions, add internal notes, and mark tickets as completed or expired.